Company Name: VIRALEDIT LIMITED
Website: https://viraledit.co.uk
Email: contact@viraledit.co.uk
Address: 50 Butts Road, Alton, GU34 1RB, United Kingdom
At VIRALEDIT LIMITED, customer satisfaction is our top priority. We aim to deliver high-quality video editing, branding, and creative services that meet your expectations.
This Return and Refund Policy outlines the conditions under which clients may request refunds or project cancellations. Please read it carefully before engaging with our services. By purchasing or using our services, you agree to the terms outlined in this policy.
Our services — including Social Media Branding, Motion Graphics, Long-Form Editing, and Short-Form Video Editing — are digital and customized. Once work begins, it involves human creativity, labor, and time investment specific to each client’s project.
As such, refunds are limited and will only be considered under specific, verifiable circumstances.
Refunds may be issued only under the following conditions:
Service Not Started:
If you request cancellation before any work has begun, a full refund (minus transaction fees) may be provided.
Service Delay by Company:
If VIRALEDIT LIMITED fails to initiate or deliver the project within the promised timeframe, and no communication or agreement has been made to extend it, a partial refund may be considered.
Duplicate Payment:
If you have accidentally made duplicate payments for the same project, the additional payment will be refunded in full after verification.
Technical or Billing Error:
Refunds may be issued for errors caused by our payment system or billing process.
All refund requests must be made within 7 days of purchase or delivery to be eligible for review.
Refunds will not be issued under the following circumstances:
Work has already commenced, and the client cancels midway.
The client fails to provide required materials or feedback on time.
Dissatisfaction caused by change of personal preferences after project completion.
Misunderstanding of service scope despite clear documentation or discussion.
Delays caused by third-party systems or client-side issues.
Customized services delivered according to client-approved drafts or revisions.
As our services are creative and customized, all completed projects are non-refundable once delivered or approved.
Every service package includes a specific number of revisions as stated in the agreement or product description.
Revisions are intended to fine-tune the project, not to completely redesign it.
Additional revisions beyond the package limit may incur extra charges.
Failure to request revisions within 7 days of delivery will be considered acceptance of the project.
We recommend clients carefully review their deliverables and request all needed revisions within the allowed period.
Clients may request to cancel a project by emailing contact@viraledit.co.uk with a written explanation.
Cancellation will be processed as follows:
Before work begins: Full refund (minus processing fees).
After partial progress: Partial refund may be provided, depending on the amount of work completed.
After full completion: No refund.
All cancellation requests are reviewed on a case-by-case basis.
Once your refund request is approved:
Refunds will be processed within 7–10 business days.
The refunded amount will be credited to your original payment method.
Any transaction or processing fees charged by payment gateways may be deducted.
If the refund does not appear in your account within 10 business days, please contact your bank or payment provider before reaching out to us again.
Upon full payment, ownership of final deliverables transfers to the client.
If a refund is approved for any reason:
The client must delete all files, drafts, and content received from VIRALEDIT LIMITED.
The company retains the full rights to reuse, modify, or resell the creative materials.
This ensures fair use and protection of intellectual property on both sides.
Before requesting a refund, clients are encouraged to communicate concerns directly with our support or project manager. We are committed to resolving issues through:
Revisions or rework (within scope).
Adjustments to meet agreed specifications.
Replacement of defective files or incorrect deliverables.
If a mutual resolution cannot be reached, the client may submit a formal dispute for review. Our management team will review the project status, communication history, and service terms before making a final decision.
If your project involves third-party platforms, stock footage, music licensing, or plug-in usage, these external costs are non-refundable. Refunds can only cover the portion of services provided directly by VIRALEDIT LIMITED.
VIRALEDIT LIMITED will not be liable for delays, non-performance, or service interruptions caused by circumstances beyond our control — including natural disasters, internet outages, server issues, or other unforeseen events. In such cases, refund eligibility will be determined after assessment of the situation.
We reserve the right to modify or update this Return and Refund Policy at any time, without prior notice.
The updated policy will be posted on our website with a new “Effective Date.”
Clients are encouraged to review this page regularly to stay informed about any changes.
For refund, cancellation, or policy-related inquiries, please contact us:
VIRALEDIT LIMITED
📍 50 Butts Road, Alton, GU34 1RB, United Kingdom
📧 contact@viraledit.co.uk
🌐 https://viraledit.co.uk
By purchasing or using our services, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.
At VIRALEDIT LIMITED, we believe in maintaining trust, transparency, and long-term client relationships through honest communication and quality service delivery.
Join VIRALEDIT LIMITED and transform your ideas into breathtaking visuals. We combine creativity, precision, and innovation to produce videos that captivate audiences and elevate your brand to new heights.
Crafting powerful visual stories through expert video editing, motion design, and branding that inspire audiences and elevate your digital presence worldwide.
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